Vital One Wellness
Effective Date: 11 February 2025

1. Introduction
Welcome to Vital One Wellness ("Vital One Wellness," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website www.vitalonewellness.com.au (the "Website") and the purchase of products from us. By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use our Website.

2. Eligibility
To use this Website, you must be at least 18 years old or have parental/guardian consent. By using the Website, you confirm that you meet this requirement and agree to comply with all applicable laws and regulations.

3. Products, Orders & Payment
(a) Product Information: We strive to provide accurate product descriptions, but we do not guarantee that descriptions, pricing, or images are error-free.
(b) Orders: Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
(c) Pricing & Payment: Prices are in AUD unless stated otherwise. Payment must be made at checkout using approved payment methods.
(d) Availability: We may modify or discontinue products without prior notice.

4. Shipping & Delivery
(a) Shipping Times: Orders are processed within 24 Hours and shipped via Air. Estimated delivery times are provided but are not guaranteed.
(b) Delays: We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

5. Returns & Refunds
(a) Return Policy: We accept returns within 30 days of receipt, provided they are unused, in original packaging, and meet our return policy.
(b) Refunds: Approved refunds will be processed within 7 days, issued to the original payment method.
(c) Exclusions: Custom-made, hygiene-sensitive, or perishable products are non-refundable.
(d) Shipping Costs: Shipping costs are non-refundable.
(e) Right to Refuse Refunds: We reserve the right to refuse a refund if the product is damaged.

6. Warranty & Liability
(a) Product Warranty: Our products may be covered by manufacturer warranties. Check product details for warranty information. Misuse, improper care, or unauthorized modifications void the warranty.
(b) No Guarantees: We do not guarantee that the Website will be error-free, uninterrupted, or secure.
(c) Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from:

• Your use or inability to use the Website.
• Errors in product descriptions, pricing, or availability.
• Delays, loss, or damage in shipping.
  Our maximum liability for any claim related to your use of the Website or our products shall not exceed the amount paid for the product in question.

7. Intellectual Property
All content, trademarks, and materials on the Website belong to Vital One Wellness or are used with permission. You may not reproduce, distribute, or modify any content without written consent.

8. User Conduct
By using our Website, you agree not to:

• Engage in fraudulent, abusive, or unlawful activities.
• Upload viruses, spam, or malicious content.
• Impersonate others or misrepresent your affiliation with us.

9. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. Please review it here.

10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

11. Promotions and Discounts

(a) Eligibility: Promotions, discounts, and special offers (collectively, "Promotions") are only available to customers who meet the specified eligibility criteria, which may include geographical location, minimum purchase requirements, or other conditions as outlined in the promotion details. Promotions are not transferable and cannot be combined with any other offers unless explicitly stated.

(b) Duration: The start and end dates of each Promotion will be clearly specified. Any purchases made outside of the promotion period will not be eligible for any discounts or benefits provided by the Promotion. The Company reserves the right to extend, modify, or terminate any Promotion at its sole discretion without prior notice.

(c) Discount Codes: If a Promotion includes a discount code, the customer must enter the code at checkout to apply the discount. Codes may only be used once per customer unless otherwise stated. Discount codes cannot be applied retroactively to orders placed before the code was used.

(d) Limits and Restrictions: Certain Promotions may be subject to additional limitations, such as a maximum purchase amount, specific product exclusions, or restricted quantities. These limitations will be disclosed in the Promotion details. The Company reserves the right to refuse or cancel any order that violates these terms.

(e) Non-Transferable: Promotions are only valid for the intended recipient and may not be sold, transferred, or otherwise assigned to any third party. Promotional benefits are not redeemable for cash or other forms of credit.

(f) Changes to or Cancellation of Promotions: The Company reserves the right to cancel, modify, or suspend any Promotion at any time, without prior notice, for any reason, including but not limited to fraud, technical issues, or any form of abuse.

(g) Returns and Refunds: If you return any items purchased through a Promotion, the value of the Promotion will be deducted from your refund or exchange amount. The Company reserves the right to reject returns on items purchased under Promotions if the terms of the Promotion were violated.

(h) General Terms: All Promotions are governed by these Terms and Conditions and any additional terms and conditions specific to the Promotion. By participating in a Promotion, you agree to be bound by these Terms and any specific rules that may apply to the Promotion.

11. Termination
We reserve the right to suspend or terminate your access to our Website at any time, without notice, if we believe you have violated these Terms.

12. Governing Law & Dispute Resolution
These Terms are governed by the laws of Australia, and any disputes will be resolved through binding arbitration or in the courts of Queensland.

13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the new Terms.

14. Contact Information
For questions regarding these Terms, please contact us at:

Email: info@vitalonewellness.com.au
Phone: +61 421 495 421

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.